{"id":1064,"date":"2017-05-31T08:00:33","date_gmt":"2017-05-31T08:00:33","guid":{"rendered":"http:\/\/bakers.ro\/?p=1064"},"modified":"2017-06-29T11:59:02","modified_gmt":"2017-06-29T11:59:02","slug":"how-you-should-really-reply-to-the-social-media-messages-part-ii","status":"publish","type":"post","link":"https:\/\/bakers.ro\/index.php\/2017\/05\/31\/how-you-should-really-reply-to-the-social-media-messages-part-ii\/","title":{"rendered":"[:en]How you should really reply to the Social Media messages – Part II[:ro]Cum ar trebui s\u0103 r\u0103spunzi mesajelor din Social Media – Partea II[:]"},"content":{"rendered":"[:en][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#e0e0e0″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″][vc_column column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”]
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Last time, we taught you how to act as a professional community manager (link<\/a>). You learned that you should reply in the shortest time possible, that you should drive your conversations to a private message, that you shouldn\u2019t stress out and that you should pay attention to your way of adressing the dissatisfied users. Carry on learning some new tips right down below! <\/div>
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5. Don\u2019t ever delete the negative comments<\/strong><\/h5>\n

\"\"If you choose to send them to the land of nothingness, you will surelly infuriate the users who wrote them in the first place.<\/p>\n

In addition to this, there is a high chance that you\u2019re only going to drive them even more motivated to post even more acid affirmations.<\/p>\n

However, if you find yourself on the edge, you should send a proper warning to the belonger of the affirmation. If he doesn\u2019t cease to stop, only then should you delete them.<\/p>\n

\u00a9Source media: https:\/\/www.agorapulse.com\/blog\/negative-reviews-facebook-page<\/a>[\/vc_column_text][\/vc_column][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”600″][vc_column_text]\n

6. Some infos don\u2019t just apply to the community manager<\/strong><\/h5>\n

 <\/p>\n

In some cases, the whole process of online communication can\u2019t cover the fact that some more\u00a0 information simply cannot be obtained. Here is where the brand\u2019s representatives come to the rescue.<\/p>\n

If you find yourself unable to please the user, it is highly recommended that you redirect him to someone even more specialised than you. Up to one point, a community manager cannot represent the role of someone higher than the mediator between the brand that he\u2019s working for and the users.[\/vc_column_text][\/vc_column][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”700″][vc_column_text]\n

7. Don\u2019t forget the follow-up<\/strong><\/h5>\n

 <\/p>\n

A couple of days have passed after an user has voiced his matters and you promptly replied to his messages? If so, don\u2019t forget to return with some questions related to his problem:<\/p>\n

\u201eDid we successfully manage to solve it?\u201d
\n\u201eAre you content with the replies?\u201d
\n\u201eCan we help you with something else\u201d?<\/p>\n

All these questions, through which you express your undisputed concern, you can turn an unhappy user to a devoted one. After all, the attention lays into the details![\/vc_column_text][\/vc_column][\/vc_row][:ro][vc_row type=”full_width_background” full_screen_row_position=”middle” bg_color=”#e0e0e0″ scene_position=”center” text_color=”dark” text_align=”left” overlay_strength=”0.3″][vc_column column_padding=”padding-2-percent” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/1″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid”]

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Ultima oar\u0103 \u021bi-am ar\u0103tat cum s\u0103 te compor\u021bi ca un manager profesionist al comunit\u0103\u021bii tale (link<\/a>). Ai \u00eenv\u0103\u021bat c\u0103 ar trebui s\u0103 r\u0103spunzi \u00een cel mai scurt timp posibil, c\u0103 ar trebui s\u0103 por\u021bi conversa\u021biile \u00eentr-o convorbire privat\u0103, c\u0103 nu ar trebui s\u0103 fii stresat \u0219i c\u0103 ar trebui s\u0103 acorzi mai mult\u0103 aten\u021bie felului \u00een care te adresezi utilizatorilor nemul\u021bumi\u021bii. Ca atare, e timpul s\u0103 deprinzi c\u00e2teva noi ponturi pe care le explic\u0103m \u00een continuare! <\/div>
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5. S\u0103 nu \u0219tergi vreodat\u0103 mesajele negative<\/strong><\/h5>\n

\"\"<\/p>\n

Dac\u0103 alege\u021bi s\u0103 le trimite\u021bi \u00een neant, cu siguran\u021b\u0103 \u00eei ve\u021bi \u00eenfuria pe utilizatorii care le-au scris.<\/p>\n

\u00cen plus, exist\u0103 mari \u0219anse de a-i motiva s\u0103 posteze \u0219i mai multe afirma\u021bii acide.<\/p>\n

Cu toate acestea, dac\u0103 v\u0103 sunt for\u021bate limitele r\u0103bd\u0103rii \u0219i ale unei adres\u0103ri civilizate, ar trebui s\u0103 trimite\u021bi un avertisment adecvat autorului afirma\u021biei. Dac\u0103 nu \u00eenceteaz\u0103 s\u0103 se opreasc\u0103, doar atunci ve\u021bi putea s\u0103 \u00eei \u0219terge\u021bi comentariile.<\/p>\n

\u00a9Sursa media: https:\/\/www.agorapulse.com\/blog\/negative-reviews-facebook-page<\/a>[\/vc_column_text][\/vc_column][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”600″][vc_column_text]\n

6. Unele informa\u021bii chiar nu se potrivesc managerului comunit\u0103\u021bii<\/strong><\/h5>\n

 <\/p>\n

\u00cen unele cazuri, \u00eentregul proces al comunic\u0103rii online nu poate acoperi faptul c\u0103 unele informa\u021bii chiar nu pot fi ob\u021binute. Acesta este punctul \u00een care reprezentan\u021bii brandului vin \u00een ajutor.<\/p>\n

Dac\u0103 v\u0103 afla\u021bi \u00een situa\u021bia de a nu-i putea mul\u021bumi pe utilizatori, este foarte recomandat s\u0103 \u00eei direc\u021biona\u021bi c\u0103tre cineva mai specializat dec\u00e2t voi. Totu\u0219i, un manager de comunitate nu poate juca alt rol dec\u00e2t cel de mediator \u00eentre brandul pentru care lucreaz\u0103 \u0219i utilizatori.[\/vc_column_text][\/vc_column][vc_column enable_animation=”true” animation=”fade-in” column_padding=”no-extra-padding” column_padding_position=”all” background_color_opacity=”1″ background_hover_color_opacity=”1″ column_shadow=”none” width=”1\/3″ tablet_text_alignment=”default” phone_text_alignment=”default” column_border_width=”none” column_border_style=”solid” delay=”700″][vc_column_text]\n

7. Nu uita\u021bi s\u0103 reveni\u021bi<\/strong><\/h5>\n

 <\/p>\n

Au trecut c\u00e2teva zile de c\u00e2nd un utilizator \u0219i-a strigat problemele, iar tu ai r\u0103spuns prompt mesajelor sale? Dac\u0103 da, atunci nu uita s\u0103 revii cu \u00eentreb\u0103ri despre problema sa:<\/p>\n

\u201eAm reu\u0219it s\u0103 oferim cu succes o solu\u021bie?\u201d
\n\u201eE\u0219ti mul\u021bumit de r\u0103spunsuri?\u201d
\n\u201ePutem s\u0103 te ajut\u0103m cu altceva?\u201d
\nCu toate aceste \u00eentreb\u0103ri, prin care \u00ee\u021bi exprimi preocuparea sincer\u0103, po\u021bi transforma un utilizator nefericit \u00eentr-unul devotat. P\u00e2n\u0103 la urm\u0103, aten\u021bia st\u0103 \u00een detalii![\/vc_column_text][\/vc_column][\/vc_row][:]\n","protected":false},"excerpt":{"rendered":"

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